Following a rare Google Fi outage on Tuesday, Google has sent some subscribers a $20 credit.
As we reported earlier this week, March 31 saw a brief outage on Google Fi that showed a message saying that “Your SIM card is no longer active.” This took out mobile data for many, but was restored later. Some saw success getting Fi support to fix their line (following a reboot) while others noted that toggling international calling was a workaround.
Still, it led to many simply not having service for a period of time.
In an email sent to some subscribers – we’re not seeing it on our accounts – Google apologized for the error and says that a $20 credit has been applied to some accounts. This was spotted by a Fi user on Reddit, but it doesn’t seem as though this was sent very widely.
The email explains:
Due to a technical issue, you might have received a “Your SIM card is no longer active” error message or an SOS icon on your devices. Our team has deployed a fix and that issue is now resolved.
We hold ourselves to a high standard of reliability, but we fell short of our own expectations. You rely on us to stay connected, and we didn’t live up to that promise.
As a sincere apology for the lapse in service, we’re providing a $20 service credit to your account. We’re working hard to ensure we do better moving forward.
You can check if the credit was added to your account in the Google Fi app via the Billing tab > Fi Savings > Earned where it would appear as a “credit for service outage.”
If you received the credit, let us know in the comments below.
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