Browsing: customer

Image by Author   # Introduction  Every day, customer service centers record thousands of conversations. Hidden in those audio files are goldmines of information. Are customers satisfied?…

This post is cowritten with David Kim, and Premjit Singh from Ring. Scaling self-service support globally presents challenges beyond translation. In this post, we show you…

On Friday, former Mt Gox CEO Mark Karpeles posted on X promoting a pull request he opened on the Bitcoin Core GitHub repository. The request outlined…

A crypto trader known as TraderSZ recently went public with claims that a former employee of the fintech company Revolut had targeted him for extortion. The…

In this tutorial, we build an advanced Griptape-based customer support automation system that combines deterministic tooling with agentic reasoning to process real-world support tickets end-to-end. We…

Tenga cyberattack via phishing exposed customer names, emails, and order/service details Attacker accessed inbox, exfiltrated data, and sent spam to employees and customersCompany reset credentials, enabled…

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and sensitive…

The FBI went to Microsoft last year with a warrant, asking them to hand over keys to unlock encrypted data stored on three laptops as part…

Clothing and fitness data company Under Armour said it is investigating claims of a data breach after a cybercriminal posted millions of customer records to a…

Pax8 employee mistakenly emailed spreadsheet exposing data of around 1,800 customersFile contained 56,000 entries with organization names, SKUs, licenses, and renewal datesPax8 requested deletion; criminals reportedly…